Return Policy

We accept returns within 30 days of delivery for items that are:

• Unused and in their original, unopened packaging
• In resalable condition
• Accompanied by proof of purchase (order number or confirmation email)

How to Initiate a Return

1. Email support@palmtrailgoods.store with your order number and the item(s) you wish to return.
2. We will respond within one business day with return authorization and shipping instructions.
3. Ship the item(s) back using the method specified in our return instructions.
4. Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days.

Refunds

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after we have processed it. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size or product, contact us at support@palmtrailgoods.store. Exchanges are subject to product availability.

Cancellations

Orders may be cancelled within 2 hours of placement if they have not yet been processed for shipment. To cancel an order, email support@palmtrailgoods.store with your order number immediately. Once an order has shipped, it cannot be cancelled — please initiate a return instead.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, worn, or washed
• Items without original packaging
• Gift cards
• Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. Include photos of the damage and your order number. We will send a replacement or issue a full refund at no additional cost to you.