Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). You will receive an email confirmation when your order has been placed and a second email with tracking information when your order ships.

Shipping Rates & Delivery

Delivery times are estimates and begin from the date of shipment, not the date of order. Delivery times may vary during peak seasons or due to carrier delays.

Shipping Destinations

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

Order Tracking

A tracking number is emailed once your order ships. Allow up to 24 hours for tracking information to update after you receive the notification.

Lost or Damaged Shipments

If your package is lost or arrives damaged, contact us at support@palmtrailgoods.store within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

Contact

For shipping questions, email support@palmtrailgoods.store with your order number.