Orders & Shipping

How long does shipping take?

Most orders ship within 1–2 business days. Standard delivery takes 2–5 business days depending on your location within the continental United States.

Do you offer free shipping?

Yes. Orders over $120 qualify for free standard shipping within the continental U.S.

Do you ship internationally?

At this time, we ship only within the United States. We plan to expand international shipping in the future.

How do I track my order?

You’ll receive a shipping confirmation email with tracking information once your order ships. If you haven’t received it within 3 business days of placing your order, contact us at support@palmtrailgoods.store.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. See our Returns & Cancellations page for complete details.

How do I start a return?

Email support@palmtrailgoods.store with your order number and the item(s) you’d like to return. We’ll send you return instructions within one business day.

Do you offer exchanges?

Yes. If you’d like a different size or product, contact us and we’ll arrange an exchange. Exchanges are subject to availability.

Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover. All payments are processed through a PCI DSS-compliant payment processor with 256-bit SSL encryption.

Is my payment information secure?

Yes. Your card details are tokenized and encrypted before they ever reach our servers. We never store your full card number. See our Payment & Security page for more information.

When is my card charged?

Your card is authorized at the time of purchase and charged when your order is confirmed for shipment.

Products

Are your products new?

Yes. Every product we sell is brand new, unused, and ships in its original manufacturer packaging.

Do you offer warranties?

Manufacturer warranties apply to all products. Warranty terms and duration vary by manufacturer. Contact us if you need to file a warranty claim.