Customer Support

Palm Trail Goods
Email: support@palmtrailgoods.store
Mailing address available upon request.

Our support team responds within one business day, Monday through Friday. For order-specific inquiries, please include your order number in the subject line.

Order Issues

If you have a question about a pending or completed order, email us at support@palmtrailgoods.store with:

• Your order number (found in your confirmation email)
• The email address used at checkout
• A brief description of your question or issue

Product Questions

Need help choosing the right gear? We’re happy to help you find the right product for your trip. Send us an email with details about your planned activity, and we’ll make a recommendation.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed
Federal holidays: Closed